Trax Hiking Company is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
Types of information collected
While using our service, we may collect and hold personal information about you, that is, information that can identify you, such as your email address, name, phone number, address, other contact details and other information relevant to providing you with the service you are seeking.
The company may collect and use your personal information for one or more of the following reasons:
Providing services to you or someone else you know
Processing an application you have made
Acting as your agent if you request us to do so
Undertaking various activities required by law
Providing you with promotional information about us
Facilitating our internal business operations including the fulfilment of any legal requirements
Analysing our services and customer needs with a view to developing new and/or improved services
Method of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you or someone else you know with the service you or they are seeking.
Retention of your personal data
If you access our website, we may collect additional personal information about you in the form of your IP address, browser type, browser version, domain name, and other diagnostic data.
Use and Disclosure
We only use and disclose personal information about you for the purpose of which it was collected. Although we may disclose personal information about you to:
Service providers who assist us in operating our business.
Other service providers who provide the various services that you have requested and we have arranged
We will take responsible steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date
Your personal information is stored in different ways, including in paper and in electronic form. All reasonable measures are taken to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification, or disclosure, including electric and physical security measures.
Access and correction
You may access the personal information we hold about you upon request. we will endeavour to provide you with access to the information requested within 30 days. we may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information where the privacy act requires us to do so. If you believe your personal information we hold about you is inaccurate, incomplete or out of date please notify us. In order to protect your personal Information we may require identification from you before releasing the requested information. You can notify us via email at email@example.com
Links to other websites
This policy may change from time to time and will be available on our website.